Newsletter & Blog

Were They Stressed When You Hired Them?

Laura Novakowski  -  Sep 07, 2016  -  ,  -  Comments Off on Were They Stressed When You Hired Them?

Employees that interview well and ultimately get hired show enthusiasm, confidence and engagement. They are not a bundle of stress and anxieties. Who wants to hire and deal with that?  Yet a glance inside most companies finds a high percentage of employees who are stressed out and lacking engagement.  What happened? They didn’t come this […]

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When Times Get Tough, Will Culture Make or Break the Company?

Laura Novakowski  -  Aug 31, 2016  -   -  Comments Off on When Times Get Tough, Will Culture Make or Break the Company?

Those that join the military learn quickly about unit discipline.  All of the toughness and craziness of basic training is designed to get soldiers to respond to certain situations that the drill instructors know they will face, and to respond in a disciplined, planned manner. In business, employees do not get that sort of training. […]

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Too Much Bluster – Too Little Breadth

Laura Novakowski  -  Aug 24, 2016  -   -  Comments Off on Too Much Bluster – Too Little Breadth

Every company wants to put its best foot forward, be it in the public eye, or in individual sales situations.  Talk is around the strengths, the unique features, all of the things that make the company great.  As we know, there is a fine line between extolling existing virtues and puffery. Puffery sometimes isn’t bad. […]

The post Too Much Bluster – Too Little Breadth appeared first on 720 Thinking.

Too Much Bluster – Too Little Breadth

Laura Novakowski  -  Aug 24, 2016  -   -  Comments Off on Too Much Bluster – Too Little Breadth

Every company wants to put its best foot forward, be it in the public eye, or in individual sales situations.  Talk is around the strengths, the unique features, all of the things that make the company great.  As we know, there is a fine line between extolling existing virtues and puffery. Puffery sometimes isn’t bad. […]

The post Too Much Bluster – Too Little Breadth appeared first on 720 Thinking.

When It Comes to Culture, Who is the Tail and Who is the Dog?

Laura Novakowski  -  Aug 17, 2016  -   -  Comments Off on When It Comes to Culture, Who is the Tail and Who is the Dog?

Organizational culture is a hot topic- finally. Numerous books, scholarly papers and blogs and articles are being written about it regularly.  Down in the trenches of businesses large and small, it is addressed much less often.  So it is interesting to observe and see how and where the culture really “sits” in an organization.   […]

The post When It Comes to Culture, Who is the Tail and Who is the Dog? appeared first on 720 Thinking.

Don’t Rely on Fixes – Rely on Champions

Laura Novakowski  -  Aug 10, 2016  -   -  Comments Off on Don’t Rely on Fixes – Rely on Champions

As everyone knows, the economy has not been great, especially for middle market and small business. Leaders are constantly looking for ways to fix what they perceive as broken in order to get over the next hurdle.  Rather than doing that, it will serve organizations much more if everyone takes a step back, pauses, and reflects on […]

The post Don’t Rely on Fixes – Rely on Champions appeared first on 720 Thinking.

Build a Culture of Employees Who Work For The Love of It

Laura Novakowski  -  Aug 03, 2016  -   -  Comments Off on Build a Culture of Employees Who Work For The Love of It

Founders and leaders of companies may find it easy to work for the love of it.  Their time spent creating an idea that becomes a company is full of passion and love. They have a strong sense of pride and investment in the organization. It is like they have given birth to something that they […]

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Set Boundaries – Not Bars

Laura Novakowski  -  Jul 27, 2016  -   -  Comments Off on Set Boundaries – Not Bars

We have lived through the age of process improvement as Nirvana.  We have discovered that checklists are great but they are not the whole answer.  Efficiency and productivity are very important, but not  to the point where they totally stifle innovation and the individual desire to search for ways to do things differently because they […]

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Beware of Knee Jerk Leadership

Laura Novakowski  -  Jul 20, 2016  -   -  Comments Off on Beware of Knee Jerk Leadership

Leaders are people too. They react to triggers, they get their buttons pushed just like everyone else.  But one of the competencies that a leader is supposed to have is the ability to ignore it when those buttons are pushed.  They are supposed to know that bad decisions happen when they are purely emotional, based […]

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Improve the Employee Experience

Laura Novakowski  -  Jul 13, 2016  -   -  Comments Off on Improve the Employee Experience

Companies are so busy thinking about customer experience that they very often forget that it is the employee experience that creates it. Culture and brand are two sides of the same coin.  For the outward facing brand to be positive, allowing for an exciting customer experience, the inward facing culture must be positive.  That allows […]

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