Newsletter & Blog

Set Boundaries – Not Bars

Laura Novakowski  -  Jul 27, 2016  -   -  Comments Off on Set Boundaries – Not Bars

We have lived through the age of process improvement as Nirvana.  We have discovered that checklists are great but they are not the whole answer.  Efficiency and productivity are very important, but not  to the point where they totally stifle innovation and the individual desire to search for ways to do things differently because they […]

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Beware of Knee Jerk Leadership

Laura Novakowski  -  Jul 20, 2016  -   -  Comments Off on Beware of Knee Jerk Leadership

Leaders are people too. They react to triggers, they get their buttons pushed just like everyone else.  But one of the competencies that a leader is supposed to have is the ability to ignore it when those buttons are pushed.  They are supposed to know that bad decisions happen when they are purely emotional, based […]

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Improve the Employee Experience

Laura Novakowski  -  Jul 13, 2016  -   -  Comments Off on Improve the Employee Experience

Companies are so busy thinking about customer experience that they very often forget that it is the employee experience that creates it. Culture and brand are two sides of the same coin.  For the outward facing brand to be positive, allowing for an exciting customer experience, the inward facing culture must be positive.  That allows […]

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Integrity Does Matter

Laura Novakowski  -  Jul 06, 2016  -   -  Comments Off on Integrity Does Matter

Integrity starts at the top.  And “do as I say, not as I do” does not cut it. Employees watch the boss and the behavior she exhibits. If she does something that is not in line with the organizational definition of integrity, guess what will happen.  Some will say, “if she can do that, then […]

The post Integrity Does Matter appeared first on 720 Thinking.

Integrity Does Matter

Laura Novakowski  -  Jul 06, 2016  -   -  Comments Off on Integrity Does Matter

Integrity starts at the top.  And “do as I say, not as I do” does not cut it. Employees watch the boss and the behavior she exhibits. If she does something that is not in line with the organizational definition of integrity, guess what will happen.  Some will say, “if she can do that, then […]

The post Integrity Does Matter appeared first on 720 Thinking.

Values Are More Than A Word

Laura Novakowski  -  Jun 29, 2016  -   -  Comments Off on Values Are More Than A Word

There is no rule that defines what every organization’s core values need to be, no right or wrong.  Values represent the principles that an organization is going to follow to help them achieve their vision.  Many companies use words like respect, collaboration, customer-centric, quality and team as their values.  Others of a different type use […]

The post Values Are More Than A Word appeared first on 720 Thinking.

Values Are More Than A Word

Laura Novakowski  -  Jun 29, 2016  -   -  Comments Off on Values Are More Than A Word

There is no rule that defines what every organization’s core values need to be, no right or wrong.  Values represent the principles that an organization is going to follow to help them achieve their vision.  Many companies use words like respect, collaboration, customer-centric, quality and team as their values.  Others of a different type use […]

The post Values Are More Than A Word appeared first on 720 Thinking.

Make Healthy Culture Change Moments Count

Laura Novakowski  -  Jun 22, 2016  -   -  Comments Off on Make Healthy Culture Change Moments Count

Most business owners and leaders believe that they have infused their organization with a healthy culture. They do not necessarily focus on keeping it that way.  There is much to think about and more to do, and culture moves out of the mind of many leaders much too quickly. (We believe that there should always […]

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Why Chaos Continues to Reign

Laura Novakowski  -  Jun 15, 2016  -   -  Comments Off on Why Chaos Continues to Reign

Does your leadership share the Vision of the company with the employees? Does everybody get it?  Because, if not, there may be trouble ahead. Most cars now have GPS that directs drivers to the fastest route to their destinations.  Most companies do not have anything like a GPS and if they do they don’t employ […]

The post Why Chaos Continues to Reign appeared first on 720 Thinking.

Moving the Business to the Next Level

Laura Novakowski  -  Jun 08, 2016  -   -  Comments Off on Moving the Business to the Next Level

What does it mean to move to the next level? It is a phrase often spouted without clarifying how it is being used.  It could be the next level in gross sales, moving from $5 million to $10 million. It could mean moving to the next level in product development, moving from a single product […]

The post Moving the Business to the Next Level appeared first on 720 Thinking.

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