Pain is symptom and effect, it is not a cause. It shows up in a multitude of forms. Pain slows, staggers and often stops us from functioning. Understanding that pain presents itself helps to get to the source of deeper issues and problems; this is important for growth and change.
Symptoms such as backaches and headaches can range from slightly annoying to severely debilitating. The causes are too numerous to list, but if prolonged in duration it becomes important to medical advice. Other more subtle symptoms may be overlooked and if not investigated can result in devastating physical problems.
Granted a lot more time could be given to pain in the physical realm, but what I believe is just as important to identify the pain shows up in our offices or workspace as well. I often say to my clients, we can have this conversation in a hospital room or in a boardroom. Allowed to go unchecked, undiagnosed and untreated, the power of pain can be catastrophic and cancerous to an organization.
- Employees come to meeting late, unprepared and non participative and leadership allows it.
- Employers ridicule and reprimand in public and employees accept and scurry away to try to do better or staying below the radar.
- Communication is unclear, no one questions or challenges.
- Departments compete and derail and management lives lost sales and customers.
Obviously, this is a very, very short list. When the source of the pain is not assessed, the affects are lethal. Turnover increases, firings are rampant and arbitrary. The toxins become like nails in a coffin. Reputations are destroyed. Resources are compromised.
Just as, in my opinion, no physical disease is hopeless, neither is cultural disease. Using a simple model can ultimately heal the organization. I’d like to reinforce the power of ACTS to alleviate pain.
- Leadership needs to assess the results and identify the gaps.
- The entire organization needs to create a clear vision and values that people can align their goals and performance.
- Plans and strategies need to support motivation and innovation to transform problems and obstacles into opportunities.
- Teams need to be held accountable through best performance practices and standards to overcome challenges in order to sustain and support success and growth.
Yes, it is uncomfortable when pain shows up. That being said, there is power in pain, if one is just willing to investigate and diagnose the true causes of cultural disease.